Your Support Team in the Field and Beyond

Our support specialists aren’t just customer service representatives – they’re outdoor enthusiasts, former field professionals, and product experts who understand the demands of real-world use. From warranty claims to technical guidance, we’re committed to providing solutions that keep you moving. With support available in multiple languages and time zones, we ensure you get expert assistance when and where you need it

Through our Field Support Network, we maintain dedicated contact points across major expedition areas, construction hubs, and research stations. Need an emergency replacement part in Denali? Looking for a warranty service near your job site? Our global network of certified service partners means you’re never far from hands-on support. Plus, our lifetime warranty program includes expedited service for professional users – because we know that in your line of work, every minute counts